T3 Community Discussion & Support

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  1. Zuccato HC
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  3. Wednesday, July 22 2015, 11:19 AM
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I have been developing several sites using t3_bs3_blank as template and, of course, the t3 framework plugin.
I am using Joomla 3.4.0 stable (ember), PHP 5.4.21, a customized version of the t3_bs3_blank 2.1.4 template and T3 Framework plugin version 2.3.2
(The latter are badly out of date, I know, but there is a reason : whenever I tried to update thru the Joomla updater, it gave me errors such as "incompatible plugin" and so on. BTW, I spotted a " .../j16/..." in the midst of the update URL, which strikes me as curious for a j30 update)

So, based on the "if it ain't broke, don't fix it" principle, I've let the update issue lie.

However, lately the site started malfunctioning when viewed on tablets.
On desktop computers, everything still works OK, as it always had.
On the iPad, however, the dropdown menus have stopped working since the upgrade to iOS 8.4: if you click on the menu heading, it opens the dropdown menu, but if you tap on any item in that dropdown menu, it doesn't load the page the item points to.
So, I decided to upgrade the plugin to 2.4.9.
And here began the pains . I'll list them item by item :


• The system seems uncertain if there was an upgrade or not. While Joomla Control > Maintenance panel advised of the upgrades, the Template Manager > Edit Style page happily said "Congrats! You are using the latest version of T3 Framework ! Your Version is 2.3.2" on my local, development version (running on MAMP 3.0.3 on my iMac)...no comment. The online machine showed upgrades available in both positions. Maybe there are security settings in my LAN that blocks access to the ports Joomla uses (I doubt it, from what I know J! uses standard http and ftp ports, which are open), or maybe the failed updates have left the database "dirty" - I don't know.
• Upgrade via control panel > Maintenance does not work. It says incompatible plugin or something like that.
• After reading the forums, I tried installing JA Extension Manager.
⁃ On the local machine it installed but didn't work ("Please update the service setting or contact with service provider.";).
⁃ On the online machine installation crashed with a "file does not exist" error.
⁃ A quick tour of your forums then revealed that while you can download JAEM for free, it seems to be useless unless your site is registered with JoomlArt, which requires a paid membership (proof is here - https://www.joomlart.com/forums/showthread.php?99576-Error-Please-update-the-service-setting-or-contact-with-service-provider)
• So, I resorted to manual upgrade : downloaded plg_system_t3.v2.4.9.zip from the T3 downloads site, and installed it on the online site thru Joomla's extension manager...KER-POW! The menus no longer dropped down, no matter the browser or device you used (you could only select the top-level menu), and the homepage slideshow (YESlider) just disappeared.


I had to reinstall the site files from a backup I prudently made a few hours before.

I don't understand why it crashes that way:
The settings are the same - I checked.
I have customized CSS files (of course, since t3_bs3_blank is MADE to be customized), but they are all in the /templates/t3_bs3_blank folder. I never touched any file in the /plugins folder, not to mention the /plugins/t3 folder, which is the one where I understand the plugin installs all of it styles.

So : Any idea about what to do to upgrade, or at least to make the menus work on tablets too ?
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Gardner Luna Accepted Answer Pending Moderation
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Hi,

Please download and install JA Extension Manager component, it's FREE extension, it will help you upgrade any JA Extension: https://www.joomlart.com/joomla/extensions/ja-extensions-manager
If you still have problem, please pm your site url and admin account, I will help you set up.

Regards.
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Zuccato HC Accepted Answer Pending Moderation
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If you read carefully my post, you'll see that I have already tried installing JAEM - I had already noticed, while reading the forums, that "Install JAEM" is pretty much your standard answer to all t3 issues. However, on the deployed site JAEM installation crashed with a "file does not exist" error and on the local development machine JAEM installed OK but was unable to do anything except displaying a "Please update the service setting or contact with service provider" message.
I will try again on the local machine and will PM you the data you requested if I am not able to do anything.
Thanks.
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Joshua McGee Accepted Answer Pending Moderation
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I am having the same problem and getting the same message when I try to update T3 through JA extension manager. I can't verify the website because I don't have a paid membership. I also tried installing manually through Joomla's extension manager, but nothing seemed to happen: it acted like it processed, but then I look in the manager, the extension didn't change. Nothing broke though, so that's good. I am still on Joomla 2.5.28.

If I try to update through Joomla's extension manager, I get

-
Unknown Archive type
Update path does not exist

i
Error updating COM_INSTALLER_TYPE_TYPE_.
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Gardner Luna Accepted Answer Pending Moderation
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Hi,

It could be the configuration of JA Extension Manager component is not correct. Once the installation of the component is done, go to: Components > JA Extension Manager > Service Configuration, set JoomlArt updates as default: http://easycaptures.com/fs/uploaded/917/5983032875.png

Next, go to Configuration tab, clear all the settings and save so the new settings will be auto generated: http://easycaptures.com/fs/uploaded/918/6989191585.png

Now, you can check upgrade for template and extension and upgrade.

Regards.
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